Question 1

Do I need a tracking plan before installing Nudgg?

Accepted Answer

No. Capture Agent starts collecting product behavior from installation — your team refines important events and collection rules as your data needs evolve, instead of blocking install on a finished plan.

Question 2

How long does installation take?

Accepted Answer

Minutes. One script tag and an init() call with your project ID is enough to start capturing page views, sessions, and safe product signals — see the SDK documentation for the exact snippet.

Question 3

How soon will Insight Agent surface something useful?

Accepted Answer

Behavior starts flowing as soon as Nudgg is installed, and early patterns can appear quickly. Insight quality and confidence improve as more activity is collected, so the first day's signals are directional, not final.

Question 4

Can I run Nudgg alongside my existing analytics tool?

Accepted Answer

Yes. The Nudgg SDK runs independently and doesn't require removing another tool — most teams install it alongside what they already have and compare before migrating anything.

Question 5

How does Nudgg handle sensitive customer data?

Accepted Answer

Sensitive and high-risk inputs are filtered before they ever leave the browser as a usable signal — see the SDK documentation for the exact list of what's never captured. Filtering happens at the capture layer, not as cleanup after the fact.

Question 6

Does Nudgg store visitor IP addresses?

Accepted Answer

No. Nudgg does not resolve and persist a visitor's raw IP address in behavioral event data — location signals stay approximate by design.

Question 7

What happens if a tracked URL contains something sensitive?

Accepted Answer

URLs that look like they contain personal or sensitive values are automatically redacted before a page view is captured, by default — not something you have to configure.

Question 8

Can I exclude a whole section of my product from capture?

Accepted Answer

Yes. Adding a data-private (or data-nudgg-private) attribute to an element — checkout, login, support chat, anything — excludes every click inside it structurally, before any payload is built, not after.

Question 9

Is personal information ever sent to the AI model?

Accepted Answer

Behavioral pattern data is stripped of personal identifiers before it reaches an AI prompt for event naming or suggestion generation. The agents reason over patterns and aggregates, not raw personal records.

Question 10

Is Nudgg SOC 2 or ISO 27001 certified?

Accepted Answer

This page and the rest of our site describe how the product is built to handle data — that's an architecture description, not a compliance certification. Confirm current certification status directly with our team before relying on it for procurement or legal review.

Question 11

How does opt-out work for WhatsApp messages?

Accepted Answer

Every send is checked against recorded consent before it goes out, and an opt-out is honored starting with the next send — no separate process to manage on your end.

Question 12

Will other channels use the same consent model?

Accepted Answer

Yes — SMS, RCS, and email are planned to launch on the same per-channel consent and opt-out model already built for WhatsApp, so a customer's preference is respected consistently as more channels come online.

Question 13

How do I request access, correction, deletion, or export of data Nudgg holds?

Accepted Answer

Email our support address with your request today and our team will action it directly — we verify identity before responding, consistent with our Privacy Policy. Self-serve tooling for these requests is on our near-term roadmap; until it ships, every request is handled by hand, not queued behind a feature we haven't built.

Question 14

I'm a customer of a company that uses Nudgg — who do I contact about my data?

Accepted Answer

Contact that company directly. Nudgg acts as a processor on behalf of the business that installed it on their site or app — they control what's collected and how it's used, and they're the right point of contact for a rights request about their own customers.

Question 15

Does an AI-suggested campaign or segment ever launch without a person approving it?

Accepted Answer

No. Every campaign a growth agent proposes is created in a draft state by default — nothing an AI prepares reaches a customer until your team reviews and explicitly launches it.

Question 16

What channel does Nudgg support today?

Accepted Answer

On-site campaigns — banners, modals, slide-ins, toasts, and notification bars rendered directly in your product — are live today, suggested by Engagement Agent and launched by your team.

Question 17

Is WhatsApp messaging available?

Accepted Answer

WhatsApp is in testing now, built on the same review-before-launch model as on-site campaigns and gated by the same per-recipient consent check. It is not yet a self-serve, generally available channel.

Question 18

What other channels are planned?

Accepted Answer

SMS, RCS, and email are next on the roadmap, extending the same audience, campaign-review, and consent model Engagement Agent already uses for on-site and WhatsApp — a segment built once will be usable across every channel as it ships, not rebuilt per channel.

Question 19

Will I see performance across every channel in one place?

Accepted Answer

That's what Reporting Agent — coming next in the agentic suite — is planned to do: tie results from every channel back to the original signal that triggered the campaign, not a separate report per channel.

Question 20

How heavy is the SDK, and can it slow down my site?

Accepted Answer

The core SDK is a small, async-loaded script designed to never block page rendering. Optional capabilities (campaign rendering, semantic click context) load as separate chunks only when a workspace actually uses them, not bundled into every install.

Question 21

Where do SDK requests go, and can I see them?

Accepted Answer

All SDK network calls go to a single documented API host — see the SDK documentation's network-calls reference for the exact endpoints, when each fires, and what it's for, so a security review has a complete list up front.

Question 22

Does the SDK work behind a Content Security Policy?

Accepted Answer

Yes — the SDK supports a CSP nonce for any dynamically injected script tags it uses. See the SDK documentation for the exact CSP configuration.

Question 23

Can the AI change how campaigns actually target or fire?

Accepted Answer

No. The AI can draft copy — targeting and trigger mechanics are always backend-owned and never AI-generated.

Question 24

What does pricing look like right now?

Accepted Answer

We're in early access, so plans are scoped with each team directly rather than sold self-serve — see the Pricing page for the current plan shapes and request access to get exact numbers for your usage.

Question 25

Is pricing based on events, users, or something else?

Accepted Answer

Paid plans scale with usage volume rather than a flat seat count, so a small team evaluating Nudgg and a larger team running it in production aren't priced the same way by default.

Question 26

Is there a free way to try Nudgg?

Accepted Answer

Yes — the Free plan covers a single workspace with Capture Agent, core analytics, and a limited Insight Agent, enough to see real signals from your own product before talking to us about a paid plan.

Question 27

How is Nudgg different from a traditional CDP?

Accepted Answer

A traditional CDP collects and organizes behavior; Nudgg does that too, then goes further — its growth agents surface meaningful signals, build segments, and prepare campaigns for your team to review, instead of leaving that work to someone digging through dashboards.

Question 28

Which growth agents are available today?

Accepted Answer

Capture, Insight, and Engagement Agents are live today. Capture turns product activity into usable behavioral signals, Insight finds meaningful patterns and opportunities, and Engagement prepares segments and campaigns. Generative and Reporting Agents are coming next.

Question 29

Does Nudgg launch AI-generated segments or campaigns automatically?

Accepted Answer

No. Nudgg can prepare segments, campaign suggestions, and recommended actions, but your team reviews and decides what goes live — nothing launches automatically.

Question 30

Can we see why Nudgg made a specific AI recommendation?

Accepted Answer

Yes. Every recommendation stays grounded in the behavioral signals and evidence behind it, with a confidence level attached, so your team can review the reasoning before acting on it.

Question 31

Can my team control what Nudgg captures?

Accepted Answer

Yes. You control what gets captured, ignored, or reinterpreted — full governance over the behavioral data that enters Nudgg, configured from workspace settings rather than fixed at install time.

Questions about the Nudgg Agentic CDP.

Getting started

Data & privacy

Channels & messaging

Security

Pricing & plans

Product & AI agents